Careers

Cashiers are responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services. Duties include scanning: items, provides change, and processes card transactions. Cashiers are also the final point of contact before customers leave the store. They will work to ensure customers had a great experience, found everything they needed, and convey an upsell focuses that have been determined.

Primary Responsibilities –

• Greet every customer that comes in.
• Answer customers’ questions and get a manager if the answer doesn’t solve the issue.
• Utilize learned upsell techniques to push defined product focuses.
• Scan items and ensure pricing is correct.
• Take coupons and scan correctly.
• Dispense correct change.
• Take money in the form of cash, credit card, or check.
• Validate checks (Ask for one or two forms of ID to confirm identity.)
• Issue receipts, refunds, and credits.
• When necessary, acquire currency from the Manager to ensure there is an adequate amount.
• Change receipt paper as needed.
• Resolve amount discrepancies.
• Bag items carefully.
• Wipe down chec- out/cash register area.
• Return unwanted items to shelves.
• Daily, keep check out areas clean (empty trash, sweep floor, wipe down counters, etc.).

We are an Equal Opportunity Employer and are committed to excellence through diversity.

Full Time

Shift Lead/Customer Service is an exciting opportunity for those interested in a long term career with Dutch Country General Stores! Under the direction of the Store Managers, the Shift Leader will supervise fellow team members while ensuring compliance with brand standards and company policies – all the while bringing great, fun-filled experiences to our wonderful customers. Shift Leaders, who must be solid team players, will also participate in new team member training and on-boarding as well as work delegation. The Shift Leader will need to perform all the duties of the cashiers as they will periodically cover shifts as needed.

Primary Responsibilities –

• Ensure a consistent and positive customer experience that is in line with brand standards.
• Supervise and support coworkers.
• Organizing shift schedules for team members.
• Monitoring attendance, tardiness and time off.
• Perform and delegate work assigned by store managers to coworkers as needed.
• Work with cashiers to balance cash drawers.
• Prepare bank deposits.
• Handle customer issues and manage conflict resolution.

Hourly; pay rate based on experience and background. Comprehensive health, dental and vision coverage available for all full time team members.

If you are a great fit for this exciting opportunity please fill out our application form on this page.

We are an Equal Opportunity Employer and are committed to excellence through diversity.

This position is responsible for serving customers by providing product and service information while resolving product and service problems. They will answer product and service questions while also suggesting information about other products and services. This position will manage customer accounts by completing the following:

• Opening customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Prepare product or service reports by collecting and analyzing customer information.
• Work closely with production and shipping departments to fulfill customer orders.

Customer Service Representative Qualifications / Skills:

• Customer service
• Product knowledge
• Market knowledge
• Quality focus
• Problem solving
• Documentation skills
• Phone skills
• Listening
• Resolving conflict
• Analyzing information
• Multi-tasking

In short, the Dutch Country General Store Manager is responsible for delivering the warm, friendly, and fun experience that our customers have come to know us for. The Store Manager is responsible for building and managing team culture at the store level and also general oversight of the store’s financial performance.

They also work closely with the Operations & Administrative teams to complete inventory management, general scheduling and HR duties, and oversee maintenance needs.  A strong interest and background in visual merchandising is important. Experience with point of sale and basic office computer systems is necessary.

This role is crucial for maintaining the company culture and public perception as determined by the company’s brand standards. Being a community-minded, team player is vital!

Primary Responsibilities –

• Recruiting New Team Members
• Training & Inspiring Team Members
• Product Pricing & Visual Displays
• Collaboration with Marketing Team
• Supervising and Appraising Team Members
• Dealing with Customer Challenges
• Weekly Financial Reporting and Strategizing to Meet Performance Goals
• Cash Drawer Management
• Maintaining Company Culture and Policies

40k-50k Salary range; based on experience and background. Comprehensive health, dental and vision coverage available.

If you are a great fit for this exciting opportunity please fill out our application form on this page.

We are an Equal Opportunity Employer and are committed to excellence through diversity.

Part time (Approx. 25 hours per week)

The Warehouse Stocker is an important role in the Dutch Country General Store warehouse. They are responsible for unloading merchandise shipments from trucks, stocking and organizing the products in the correct locations within the warehouse. This position may also require some stocking on the retail floor as well as assisting the ecommerce team in pulling and packing customer orders. Must be a strong team player and enjoy an uplifting company culture. 

Primary Responsibilities – 

• Unload inventory shipments arriving via truck.
• Organize inventory within the warehouse.
• Assist the Store Manager and inventory team with sorting and labeling inventory as needed.
• Perform necessary inventory system updates, under the direction of management.
• Ability to be on foot and moving for extended periods. 
• Regularly move inventory and items weighing 50 lb.

If you are a great fit for this exciting opportunity please fill out our application form on this page.

We are an Equal Opportunity Employer and are committed to excellence through diversity.